1. Cancel any time
Cancel a paid plan from Billing in your account. You keep the plan until the period you paid for runs out. We make no further charge, apart from extra reading credits you already used with pay as you go, which are billed when that period ends. Then your company moves to the Free plan.
2. All payments are final
Try the free plan and test keys before you pay. Once you pay, the payment is final. We do not refund plans, partial periods, unused calls or credits, pay-as-you-go charges, downgrades, closed accounts, or accounts suspended for breaking the Terms of Service.
3. Billing mistakes
If we charged you twice or by mistake, tell us through the contact form and we will refund the extra charge.
4. Changing plans
- Upgrades start right away. You pay the difference for the rest of the current period.
- Downgrades start at the next billing date. The difference is not refunded.
5. Payment disputes
Please contact us before you dispute a charge with your bank or card company. If you open a dispute without contacting us first, we may pause your account until it is settled.